VIP Support

 

To help ease the administrative burden on families, we offer a follow-up service for one year following the death. Our exclusive VIP support service handles over 300 essential tasks so that our clients can focus on what really matters: remembering and honouring their loved ones.

 

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What is included in the VIP service?

 

Identifying and managing Canadian bank accounts, corresponding with government authorities, writing notification letters, cancelling subscriptions. All these items and many more are taken care of with our VIP support service.

 

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Answers to your questions

What is a funeral prearrangement?

A funeral prearrangement is a voluntary process that allows you to plan the details of your funeral in advance. This includes choosing the type of service (cremation or burial), how the ceremony will unfold, the location, music, readings, and more. It’s also possible to finalize the costs in advance. Making prearrangements ensures that your wishes will be respected and provides your loved ones with significant relief at the time of your passing.

Can I modify my prearrangements later?

Yes. Funeral prearrangements can be modified at any time. You can change certain parts of the service or even transfer your arrangements to another establishment, in accordance with certain conditions. It is a flexible process that evolves with your needs and values. Our team can assist you if you wish to make any changes, without pressure.

What to do in the event of death?

In the event of a death, the first thing to do is contact a funeral home. Our team is available 24/7 to guide you step-by-step, thoughtfully and respectfully. If the death occurs at home, call medical services first to confirm the death, then contact us. We will handle all necessary arrangements, from transport to organizing the funeral service, according to the wishes of the deceased or the family.

Why are funeral services important?

Funeral services allow us to pay our final respects to the deceased, in a respectful and calming environment. They give us a moment to gather, share memories, and begin the grieving process. Much more than a formality, funeral services are a way to celebrate life and come together with dignity. A personalized service honours the values and wishes of the deceased, while providing solace to their loved ones.

What options are available if the deceased cannot afford funeral expenses?

In Quebec, there are several types of financial assistance for families who are not able to cover funeral costs. For example, the Régie des rentes du Québec (RRQ) can provide up to $2,500 to eligible beneficiaries. Other municipal or social assistance programs may also apply, depending on the situation. Our team can guide you through this process and help you find a dignified solution, no matter your budget.